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FAQ / Refund Policy

WHEN WILL MY ORDER SHIP?

This actually depends on the specific item / items you order.  

Our #1 goal is customer satisfaction, so we strive to deliver your order as fast as we possibly can.  With that being said...

Our custom designed apparel, coffee mugs, phone cases, and other similar items are printed on demand at one of our fulfillment locations here in the United States, and are usually shipped out within 24 to 48 hours after you complete your order, but can take as long as 7-12 days to reach it's destination in some cases.


Jewelry items are mostly handmade, and are usually shipped directly from our artisan partners, and depends on the current workload.  If we happen to have the specific item you ordered on hand, it will generally take only around 5-10 business days for you to receive your item and sometimes much sooner.  However, since many of our items are shipped from outside the U.S., it can take as long as 2-4 weeks to receive your item.  But, please rest assured, your items are on their way!  

Feel free to send us an email at any time if you're still unsure or have any questions at all!


I ordered multiple items, but I only received one? What happened to the rest of my order?

Since some of our items are stored in separate warehouses, they may be packaged and shipped separately.  It's very common for our customers to receive one item before another, so please don't worry if you don't get everything all at once, as it is definitely on the way!  

We have systems in place to ensure we can offer our items at the lowest cost possible.  If you're still unsure, just shoot us an email! We're more than happy to help!  :)

Shipping Estimates

In most cases, you can expect to receive your order 5 to 7 days after your completed purchase. 

However, this is not always the case since we print the majority of our products on a per order basis, and depends on multiple factors. 

Please be patient, as our goal is to provide the best customer service possible.  thank you in advance! 

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via our support desk

US Shipping Time Estimates

Shoes: 2-3 Weeks (Each shoe is custom made per order)
Other Products: 1-3 Weeks

International Shipping Time Estimates

Shoes: 2-5 Weeks (Each shoe is custom made per order)
Other Products: 2-5 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.  (This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase.

You may return items within 30 days of purchase for a full refund.  

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days after you receive it, and we will refund you.

*NOTE* This excludes custom printed shoes *

Custom Print Shoes Return Policy:  You will only be allowed to switch them out for the correct size needed (only 1 exchange allowed) in the same exact style shoe. Thank you!

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will send directions for your exchange. 

RETURN  INSTRUCTIONS:

To return your product, you should email us with the subject line: "RETURN REQUEST" to [email protected] , and we will send you instructions for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds must be requested within 30 days of purchase, and the products muct be in brand new / un-used condition to qualify.


WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal, Visa, Mastercard American Express and Discover

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator